Support available
It is your choice whether you tell someone about your experience of hate crime, but please be assured that there is support available for you.
University-based support
You can access support from the University's Student Support & Intervention Team. The team can provide information and support including:
- managing your safety if this is an immediate concern
- practical support with housing, financial and academic needs with specific information on what to do if you live or study with someone who has been violent or abusive
- signposting to specialist agencies
- explaining reporting options and offering support whilst reporting
- explaining University complaint procedures.
To access support from the Student Support Intervention team, please submit your information via Report & Support.
If you prefer to make a disclosure without sharing your details, you can also do this via Report & Support. Please note that the Disclosure Response Team will not be able to offer you an appointment if you choose to disclose anonymously.
External support services
In an emergency you should dial 999 and inform University Security by calling +44 (0)29 2087 4444.
In a non-emergency:
- you can report hate crime to the Victim Support Hate Crime team who are the official third-party reporting centre for Wales. They also have a team of speciality trained staff across Wales who can also offer free and confidential support
- you may also wish to inform South Wales Police by calling 101 to make a complaint or informally discuss safety concerns
- if you identify as LGBT+, you can contact Umbrella Cymru, a charity who offer support services around a range of subjects, including hate crime, to anyone from the LGBT+ community, living in South Wales.
Learning resources
You can read about the Welsh Governments Hate Hurts Wales campaign and watch videos on the Welsh Government’s YouTube channel.
Citizens Advice have a range of information you could read on hate crime and hate incidents.
You can visit the Victim Support YouTube channel to watch information videos about different types of hate crime.
Victim Support Hate Crime Charter Trustmark
Cardiff University work in close partnership with Victim Support's Hate Crime Team and were awarded their trust mark on 27 July 2021 as a symbol of Cardiff University’s commitment to Victim Support’s Hate Crime Charter. This Charter sets out best practice for organisations when working with victims / survivors of hate crime, keeping their rights at the forefront of support.
The Trustmark was awarded as Victim Support recognised that Cardiff University has extensive support services available to students who experience hate crime and that the values of these services align with the Hate Crime Charter, including:
- the right to be heard
- the right to be treated with respect
- the right to information around hate crime, accessing support and how hate crime can be reported (if this is wanted).
Victim Support also recognised that Cardiff University organised and co-facilitated hate crime awareness training sessions for staff across different departments, increasing staff members knowledge around the identification of hate crime and the support that is available to students or staff who experience hate crime.
This Trustmark highlights Cardiff University's ongoing commitment to tackling and raising awareness of hate crime.
Cardiff University does not tolerate any kind of hate.
This information can also be viewed on the Cardiff University Student Intranet