What happens when a report is submitted? - Report + Support - Cardiff University

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Emergency: Call 999.

Report + Support Closure: Closed 19 Dec 2025 – 5 Jan 2026 for the University Christmas break. Messages and referrals will not be monitored during this time.

Need Support?

Students: Tips for wellbeing and support, TalkCampus app, free resources like The Mix, SilverCloud, YourSpace.
Staff: Employee Assistance Programme, winter safety advice on the intranet.
Everyone:
Urgent mental health help: Call 111, Option 2 (Cardiff & Vale).
Samaritans, CALL (24/7), or text 85258 to Shout.

Additional external support available here. Find support here if you’ve experienced sexual assault.

Student

Once a student referral is submitted, it is directed to the Student Support Intervention Team. All referrals are responded to within 48 hours.

Student referral process (594.3kB)

Staff

Once a staff referral is submitted, it is directed to the Staff Report + Support team who reviews and triages to the appropriate Local HR.

Staff Referral Process (136.6kB)

There are two ways you can tell us what happened

Tell us with details or Tell us anonymously